Frequently Asked Questions
Everything you need to know about your Craft Gin Club experience.
When will my monthly gin box be delivered?
Subscription boxes are typically dispatched during the first week of each month. Once your box is on its way, you will receive a tracking number via email to monitor its journey to your doorstep.
What is included in the monthly 'Ginned!' magazine?
Every box includes our gloss magazine featuring exclusive cocktail recipes, distiller interviews, tasting notes, and snack pairings to help you make the most of your monthly craft gin.
Can I pause or cancel my subscription at any time?
Yes, we offer total flexibility. You can pause your membership, change your delivery frequency, or cancel your subscription through your account dashboard before the monthly billing date.
What happens if a bottle arrives damaged?
We take great care in packaging, but if your bottle arrives damaged, please contact our customer support team within 14 days with a photo of the damage, and we will arrange a replacement immediately.
Do you offer international shipping for your gin boxes?
Currently, we only ship to addresses within the United Kingdom due to liquor licensing and customs regulations regarding the transport of spirits.
Are the snacks and mixers in the box suitable for vegans?
While many of our paired treats are vegan-friendly, contents vary each month. We recommend checking the ingredient labels on individual items or visiting our website's monthly box reveal page for specific dietary information.