Returns & Exchanges
We want you to love every sip of your Craft Gin Club experience, but if you are not entirely satisfied with your gin box or shop order, we offer a straightforward returns process within 14 days of delivery. Due to the nature of our food and drink products, items must be returned in their original, unopened condition with all seals intact.
Contact Our Support Team
Email our customer service team with your order number and reason for return to receive a unique Return Authorization code.
Secure Your Package
Place the items back in their original transit packaging, ensuring the gin bottle and any delicate snacks are well-protected for shipping.
Ship the Items
Affix the provided return label to your box and drop it off at your nearest designated courier point; please keep your postage receipt for tracking.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to the original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing